All Conversions Are Not Created Equal: 3 Steps to Optimize on Value

By Seth Berman, Blue Shield of California In the exploding space of “online2offline” commerce, post-click marketing takes on special significance, and increased complexity, as compared to conversion in a strictly ecommerce environment. In this O2O world, a conversion can take many possible forms including phone calls, registrations, lead form submits, whitepaper downloads, local merchant purchases […]

Personas 201: Three Ways to Leverage Personas in 2011

By Brendan Regan, FutureNow Plenty of great posts have been written over the years about what marketing personas are, how to create them, and why they’re useful. This post assumes you’ve already done the hard work of creating marketing personas. You’ve got them, and boy, do they look pretty! But they’re essentially gathering dust on […]